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Service that just gets it right, every time.
We’ve been building kitchens a long time.
Made right here in our Sussex factory.
We design kitchens to be used and enjoyed every day. So if something isn’t quite right, we want to know.
Our aim is always to resolve concerns quickly, fairly and with as little disruption as possible. We’ll listen carefully, understand what’s happened, and work with you to find a practical way forward.
If you’d like to make a complaint, you can contact us in whichever way feels easiest:
To help us look into things promptly, please include:
Once we receive your complaint, we’ll follow a clear process:
We’ll confirm receipt of your complaint within two working days.
We’ll investigate the issue thoroughly, involving the relevant teams where needed.
We aim to provide a full response within ten working days. If we need more time, we’ll let you know and keep you updated.
If something hasn’t gone as expected, our focus is always on reaching a fair and reasonable outcome.
Depending on the situation, this may involve:
We’ll always aim for a solution that reflects the quality and care we stand for.
If you feel your complaint hasn’t been fully resolved, you can ask for it to be reviewed by a senior member of our team.
We’ll take another look to make sure everything has been considered carefully and fairly.
We’ve been designing and building kitchens since 1946, and doing things properly matters to us. That includes how we handle concerns. We will always:
